We are a small business with a focus on providing quality care and we often have a wait list for patient appointments. In order to be respectful of the needs of other patients, please be courteous and text, email or call Pivot Osteopathy promptly if you are unable to attend an appointment. “No-shows” and late cancellations inconvenience those individuals who need access to care in a timely manner.
If it is necessary to cancel your scheduled appointment, we ask that you contact us at least 24 hours in advance.
Please note: except in exceptional circumstances (because we know that sometimes ‘life’ happens), late cancellations and no-shows will be charged a $50.00 cancellation fee.
Late Cancellations: A late cancellation is considered when a person fails to cancel their scheduled appointment with less than 24-hours advance notice.
No Show: A “no-show” is someone who misses an appointment without cancelling it in an adequate manner. A failure to be present at the time of a scheduled appointment will be recorded in your medical record as a “no-show.”
If you need to reschedule or cancel your appointment, please text or call 0422 626 061 or email firstname.lastname@example.org